Orders received before 2pm on weekdays will be processed the same day. Orders placed after 2pm or at weekends will be processed the next working day.

PLEASE NOTE - We regret that due to a change in policy we are no longer able to accept payment by credit card on OVERSEAS orders, please choose the 'Select a PayPal Invoice' option - we will send the invoice durig office hours (we also accept bank transfer, please contact us for details).

PAYPAL - To pay by PayPal please select the payment option 'Request a PayPal Invoice'. The invoice will be sent to you during office hours. This method does not allow immediate payment as postage needs to be calculated prior to payment and this cannot be done online for some countries.

PROLINK CABLES - THESE ARE HAND-BUILT CABLES & WILL TAKE UP TO 48 HOURS TO BE MADE PRIOR TO DESPATCH. Custom made leads (Prolink Range), whereby the Buyer had made an error in his/her requirement or specification – no refunds will be given.

PRO STUDIO RANGE - We charge a 20% re-stocking fee for incorrectly ordered items from our Pro Studio Range. Please check to ensure you are ordering the right unit for your purpose. If you are unsure which unit you require please contact our Technician, Kevin (available Monday to Friday, excl Tues, between 10am-5.30pm).

STANDS & BRACKETS & FURNITURE SECTIONS - PLEASE NOTE - These products are not held in our warehouse, they take approx. 24-48 hours to arrive here for despatch. Premium Stands offer free delivery, ALL other items in this category are calculated as - up to 25kg £10.00, heavier items have a surcharge of 30p per kilo. We will contact you with the shipping quote before processing your order.

Courier
If your order is to be delivered to an off-shore location in the UK you must select the Off-Shore Courier shipping option. Please Note: Ireland and some parts of Scotland count as off-shore. Mainlaind Courier delivery will be delivered on the next working day, off shore within 48 hours.

Non-UK
Select this delivery method for non-UK orders, and we will contact you before processing your order to finalize the shipping options with you (and to discuss payment methods - see note below). We will contact you by email, phone or fax. SELECTING THIS OPTION DOES NOT GIVE YOU 'FREE' POSTAGE - we will charge the appropriate amount on processing, if you are overseas we will email or call you with a quote. We do not accept credit card payments from customers outside the UK, we can accept Bank Transfer or PayPal (await your invoice first).